Rt2 Privacy Policy — How We Protect Your Information
Rt2 takes the protection of every Malaysian user's personal data seriously. This page clearly outlines what information we collect, how we use it, how we protect it, and what rights you have as a user. Please read it carefully before using our platform.
Information We Collect From You
When you register and use the rt2 platform, we collect several categories of information to ensure our services run smoothly and securely. Account information collected during registration includes your full name, email address, phone number, and date of birth. This information is required to verify your identity and confirm that you meet the minimum age requirement set by the platform.
We also collect technical information about the device and browser you use, including your IP address, device type, operating system, browser version, and language settings. This data is used to optimise your platform experience, particularly on smartphones, which are the primary way Malaysian users access rt2. This information is not used on its own to personally identify you.
For financial transactions in Malaysian Ringgit (MYR), we retain records of deposits and withdrawals, including amounts, dates, payment methods and transaction status. We do not store full card numbers or sensitive banking details directly — all payment processing is handled through encrypted payment providers that meet industry security standards.
- Registration account information
- Device and browser data
- MYR transaction records
- Usage and navigation data
- Cookies and session tracking
How Your Information Is Used
Your information is used to create and manage your rt2 account, process logins, verify your identity, and provide access to all platform features including deposits, betting, and withdrawals.
Payment data is used solely to process MYR deposits and withdrawals, verify transactions, and comply with anti-money laundering requirements applicable in Malaysia.
Anonymised usage data is analysed to understand how users interact with the rt2 platform, enabling us to improve the interface, loading speed and overall mobile experience.
Your information helps us detect fraudulent activity, prevent unauthorised access and ensure rt2 operates in compliance with all applicable laws and regulations.
When you contact rt2 support, our team accesses your account information to resolve your enquiry, process requests and provide the technical assistance you need.
Your email address and phone number are used to send important account notices, policy updates, and relevant promotional information. You may opt out of promotional communications at any time.
Cookies & Tracking Technologies
Rt2 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your browser when you visit our website. They allow the platform to remember your preferences, maintain your login session, and ensure pages display correctly on your device.
Rt2 uses two types of cookies. The first are session cookies — temporary cookies that are automatically deleted when you close your browser. These are essential for core platform functions such as login verification and session security. The second are persistent cookies, stored on your device for a set period, which remember your language preferences and display settings.
You can manage or block cookies through your browser settings at any time. However, blocking all cookies may affect certain features on the rt2 platform, such as automatic login and personalised content display. rt2 does not use third-party cookies for advertising or cross-site tracking purposes.
Rt2 does not sell your personal data to any third party for marketing purposes. Data sharing only occurs in limited circumstances as outlined in this policy.
- Payment providers for processing MYR transactions
- Legal authorities where required by law
- NDA-bound technical service providers
All data is stored on servers protected with industry-standard encryption. Internal access to user data is restricted to staff who require it for their specific duties, and all access is logged and monitored.
Data Sharing & Storage Security
Rt2 does not share, sell or rent your personal information to third parties for commercial or marketing purposes without your consent. Data sharing only occurs in three specific circumstances: with approved payment providers to process your financial transactions in MYR, with legal authorities when required by Malaysian law, and with technical service providers who assist in platform operations and are bound by strict confidentiality agreements.
Your data is stored on server infrastructure protected by encryption protocols that comply with current security standards. Retention periods vary depending on the type of information — active account data is retained for as long as your account remains active, while transaction records are kept in accordance with financial record-keeping requirements applicable in Malaysia.
In the event of a data security breach that may affect your information, rt2 will notify you via your registered email within a reasonable timeframe after the breach is identified. The notice will include details on the type of data involved and the steps you should take to protect your account.
Your Rights as an rt2 User
You may request a copy of the personal information we hold about you at any time. Submit your request by emailing [email protected] and it will be processed within 14 business days. We will provide the information in a clear and readable format.
If you find that the information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update certain details directly through your account settings, or contact rt2 support for changes that require additional verification.
You may request deletion of your account and personal data by contacting [email protected]. Requests will be processed subject to applicable record-keeping legal requirements — financial transaction records may need to be retained in accordance with relevant compliance obligations.
Policy Updates & How to Contact Us
Rt2 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or relevant technological developments. Users will be notified of any material changes via email or in-account notification before they take effect. The date of the most recent update will always be displayed at the top of this page.
If you do not agree with the proposed policy changes, you have the right to close your account before the changes take effect. Continued use of the platform after that date will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we handle your data.
For any enquiries, concerns, or requests relating to your privacy and data protection on the rt2 platform, please contact our team by email at [email protected]. Our team will respond within 3 business days and is happy to provide further clarification on any aspect of this policy. You may also refer to FAQ page us for quick answers to frequently asked questions.
Further Questions About Your Privacy?
The rt2 team is ready to assist with any questions about our privacy policy and data protection. Reach us at [email protected] or visit the FAQ page for more information.